Ross and his team helped take our large 180 year old house, and equip it from top to bottom with modern, highly efficient mini-splits. This was a big, complex job and they could not have been better. His team was always polite, considerate of the property, inside and out, and the product is fantastic. If you are looking to get the best product at a very fair price from an incredible team, Urban is hands down the team to buy from. They are even helping us to get what rebates we are eligible for!